FAQ

When you complete the order, you will get a delivery date by email or SMS.

We accept PayPal, Visa®, MasterCard®, American Express®, and Diner’s Club®.
Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.

No. Enter your credit/debit card number without any spaces or special characters. It should be entered as a continuous string of numbers.

Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.

There are many possible reasons for a credit card not being accepted:

 

• The card is expired.

• You have reached or exceeded your credit limit.

• You have exceeded your daily charge limit.

• A computer at either end of the transaction is having technical problems.

 

If you have problems submitting your credit card payment you can contact Customer Service for help. When you contact Customer Service you may be asked for any error message numbers you received, as well as the reference number seen in the shopping cart.

There are many possible reasons for a debit card not being accepted:

 

• The card is expired.

• You have exceeded your available money in your account.

For purchases of physical products, you won't be billed until your product is being prepared for shipment. This includes any preordered or backordered products.

The charge for your order will appear on your credit card as: "WWW.ZADAK.BIZ"

Yes. In addition to credit cards we accept debit card

All orders are subject to sales tax or VAT according to the ship-to location. ZADAK will charge the corresponding sales tax or VAT upon receiving your order.
ZADAK does not honour tax-exempt orders and resale exemption certificates.
The price indicated includes anticipated sales tax or VAT that we will collect from you based on information you make available to us. The total price may change during the course of the shopping session depending on a number of factors. However, you will have the opportunity to review the final price we will charge before you submit your order. A national sales tax or VAT rate will be applied on physical goods for customers based in EU countries. This sales tax or VAT may not be shown as a separate charge during checkout and may instead be included in the product price (Sales tax or VAT inclusive pricing).

If you order a physical product, a Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.

Register or login to your ZADAK account, found on the upper right-hand corner of the website (Member/My Products)

No. Officially your receipt is the only proof of purchase that you need to validate your warranty. The registration of your product helps us get in touch with you in the event that we have updates or information that we need to share with you about your product. Registering also helps us store your information in the event that you lose/misplace your receipt.