FAQ

For assistance with the installation, use, or uninstallation of your product, please contact Customer Support Team.

Our commerce system is cookie dependent. We use cookies to serve you content (including product information), track products in your shopping cart, as well as discounts and other attributes of your order. The cookie identifies your cart contents (products, discounts, etc.) or order information (billing and personal information is not saved in the cookie). Each time you make a purchase on the site, the cookie is used to speed up the checkout process and enhance your shopping experience.

Our commerce system encrypts all cookies to maintain your security. Also, the cookie contains no personal information, just a unique identifier for our system to recognize your browser.

If you're using Microsoft® Internet® Explorer® 6.0 or higher, on the Tools menu, click Internet Options. Then, in the Internet Options window, click the Privacy tab. The default setting is Medium, which allows you to accept cookies. You can move the slider to change the security setting if it is not set to Medium. If the setting is Custom click the Advanced button and make sure both first-party and third-party cookies are set to be accepted.

If you're using Microsoft® Internet® Explorer® 5.x, on the Tools menu, click Internet Options. Click the Security tab. Select the Internet zone and click Custom Level. Scroll to the Cookies options and select Enable.

If you're using Mozilla® Firefox® 2.0 or higher, on the Tools menu, click Options. Click the Privacy tab and select Accept cookies from sites.

If you're using Google® Chrome® 54 or higher, on the Tools menu, click Settings. Click At the bottom, click Advanced. Under "Privacy and security," click Content settings. Click Cookies.